29 April 2019
We are delighted to have been named #1* UK Corporate FX Service Quality Leader in the 2018 Greenwich Associates FX Study. Service Quality is measured by the Greenwich Quality Index (GQI) which is composed of various qualitative factors incorporating Sales, Trading and Desk Strategy and is the leading industry benchmark survey.
“Our focus continues to be on anticipating our customers’ needs and providing excellent customer service and execution – we‘re very proud of this result and the customer feedback that has come out of the survey”, said Daren Blaker, Head of Currencies Sales”.
Tom Jacques CFA, Principal, Greenwich Associates added, “NatWest’s ongoing commitment to its UK corporate business shines through in Greenwich Associates’ FX data. The firm continues to deliver market-leading service quality to these clients. It is clear to us that the bank’s strategic focus supporting UK firms is paying off. We are impressed with the commitment the whole team has shown to ensuring customer satisfaction”.
Source: Greenwich Associates, 2018 Global FX Services Study, UK Corporates. All data provided in this article is taken from the Greenwich Associates, 2018 Global FX Services Study, UK Corporates. Greenwich Associates is the leading global provider of data, analytics and insights to the financial services industry. (*) tied ranking.